Handmade Candy Land Pattern Bookmark

Our Commitment to Customer Satisfaction

At Daydream Creations, we are dedicated to providing you with high-quality handmade paper bookmarks and exceptional service. If for any reason you are not completely satisfied with your bookmark purchase, we offer a straightforward return policy to ensure your happiness.

Return Eligibility:

• To be eligible for a return, your handmade paper bookmark must be unused, in the same condition that you received it, and in its original packaging.
• Returns must be initiated within 30 days of the delivery date.
• Personalized or customized bookmarks are not eligible for return unless they arrive damaged or defective.

Initiating a Return:

Contact our customer service team at maribelfelicianoshop@yahoo.com to request a return authorization.

Provide your order number and details about the item you wish to return.

Our customer service team will guide you through the return process and provide you with a return shipping label (if applicable).

Return Shipping:

• Customers are responsible for return shipping costs unless the return is due to an error on our part (e.g., damaged or defective item).
• We recommend using a trackable shipping service and purchasing shipping insurance for returns to ensure safe and prompt delivery.

Refunds:

• Once your return is received and inspected, we will process your refund within 7 business days.
• Refunds will be issued to the original method of payment used for the purchase.
• Please note that shipping fees are non-refundable.

Damaged or Defective Items:

• If your handmade paper bookmark arrives damaged or defective, please contact us immediately with photos of the item and packaging.
• We will gladly replace the damaged or defective item at no additional cost to you.

Exchanges:

• We do not offer exchanges at this time. If you would like to exchange your bookmark for a different design or product, please initiate a return and place a new order.

Contact Us:

If you have any questions or concerns about our return policy, please don’t hesitate to contact our customer service team at maribelfelicianoshop@yahoo.com. We are here to assist you every step of the way.

Note:

• Daydream Creations reserves the right to amend or update this return policy at any time without prior notice. Please refer to our website for the most current policy.
• We appreciate your business and thank you for choosing Daydream Creations. Your satisfaction is our top priority!

Processing Time and Shipping Information

Processing Time:

• All orders for handmade bookmarks are processed and shipped within 5 business days of receiving payment, excluding weekends and holidays.
• Customized or personalized bookmarks may require additional processing time. Please refer to the product description for specific details.

Shipping Methods:

• We offer both standard and expedited shipping options for domestic orders.
• Standard shipping typically takes 3-5 business days for delivery.
• Expedited shipping usually takes 2-3 business days for delivery.
• Shipping times may vary depending on your destination and carrier services.

Shipping Rates:

• Shipping rates are calculated based on the total weight of your order and the shipping destination.
• Free shipping may be available for orders that meet the minimum purchase requirement. Please check our website for current promotions and offers.

Tracking Your Order:

• Once your order has been shipped, you will receive a shipping confirmation email with a tracking number.
• You can track the status of your shipment by entering the tracking number on the carrier's website.

Shipping Restrictions:

• We currently ship to addresses within the United States of America.
• Please note that we do not ship to P.O. boxes or APO/FPO addresses.

Customs and Duties:

• International orders may be subject to customs duties, taxes, or import fees imposed by the destination country.
• Customers are responsible for any customs charges incurred. We recommend contacting your local customs office for more information on potential fees.

Delivery Issues:

• If you encounter any issues with the delivery of your order, please contact our customer service team at maribelfelicianoshop@yahoo.com for assistance.
• We are committed to ensuring that your order arrives safely and promptly, and we will work with you to resolve any delivery-related issues.

Contact Us:

• If you have any questions or concerns regarding shipping or delivery, please don’t hesitate to reach out to our customer service team. We are here to help!

Note:

• Shipping times and rates may vary due to external factors such as weather conditions and carrier delays.
• Daydream Creations reserves the right to amend or update this shipping information at any time without prior notice. Please refer to our website for the most current shipping policies.